Refund policy

 

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

We do not accept change of mind returns. This is due to the perishable nature of our products which means we unable to restock or resell returned items. We only replace items if they are damaged or defective.

Eligibility

To be eligible for a return, your item must be unused and in the same condition that you received it.

It must also be in the original packaging.

A receipt or proof of purchase is required.

We do not accept returns of handle product issues for items purchases through grocery retailers (4 Square, New World, etc). In those cases, please seek assistance directly from the place of purchase.

Promotions & Cancellations

We will not honour any promotions or offers that launch after the date of purchase.

Orders cannot be cancelled in order to repurchase using a promotion code or discount.

Once an order has been placed, it cannot be cancelled.

Refunds (if applicable)

We do not provide refunds for change of mind purchases. This policy exists due to our products being of a perishable nature and cannot be restocked once returned.

Refunds are only available if your item is defective or damaged and approved after inspection. Once your return is received, we will notify you by email of approval or rejection of your refund. If approved your refund will be processed, and a credit will be automatically applied to your original method of payment within a certain number of days.

Sale items (if applicable):
Only regular priced items may be refunded. Sale items cannot be refunded unless received damaged.

Refunds cannot be issued due to shipping or fulfilment delays.

Additional non-returnable items: 
Gift cards
Downloadable software products

Exchanges (if applicable)

We only replace items if they are defective or damaged.

If you need to exchange it for the same item, please email us at orders@flightcoffee.co.nz

Shipping

You will be responsible for paying for your own shipping costs for returning your item.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

To return your product, you should mail your product to: 30 Garrett Street, WGN, Wellington 6011, New Zealand