PRIVACY POLICY
FLIGHT COFFEE PRIVACY POLICY
TAKING FLIGHT WITH YOUR PRIVACY
At Flight Coffee, we're passionate about brewing exceptional coffee experiences, and sometimes that means we need a little information from you to make your journey with us even better. This Privacy Policy explains how we collect, use, and protect your personal information – because your privacy matters as much to us as that perfect cup.
INTRODUCTION
Flight Coffee Ltd complies with the New Zealand Privacy Act 2020 when handling personal information. Personal information is any information about an identifiable individual. This policy explains how we collect, use, disclose, and protect your personal information across all our touchpoints.
CHANGES TO THIS POLICY
We may need to update this policy from time to time. When we do, we'll upload the revised policy to our website at flightcoffee.co.nz. Any changes will take effect from the date we post the updated policy, so keep an eye out for updates.
HOW WE COLLECT YOUR PERSONAL INFORMATION
We collect personal information about you from:
Directly from you when you:
Visit our website or use our services, sign up for our newsletter or create an account, contact us (via phone, email, or in person at our cafés), purchase our coffee or merchandise, participate in events, competitions, or surveys.
From third parties where:
You've given them permission to share your information with us, the information is publicly available or we need to verify information you've provided
We always aim to collect information directly from you whenever possible.
HOW WE USE YOUR PERSONAL INFORMATION
We use your personal information to create the best possible Flight Coffee experience. Here's how:
- Enhance your experience: Make our website easier to navigate and improve our products and services
- Keep you informed: Share news about new coffee releases, events, and offers (only if you want to hear from us!)
- Process your orders: Handle purchases, payments, and deliveries
- Verify your identity: Ensure secure transactions and account access
- Provide customer support: Respond to your questions and resolve any issues
- Conduct research: Analyze trends and preferences (always anonymized) to improve what we offer
- Meet legal requirements: Comply with regulations and protect our rights
- Credit checks: If necessary for certain services
- Any other purpose you've authorized or that's permitted under the Privacy Act 2020
DISCLOSING YOUR PERSONAL INFORMATION
Sometimes in order for us to improve the services we provide you, we may need to disclose your personal information to:
- Flight Coffee group companies: Other businesses within our family
- Service providers: Companies that help us operate (like our website hosting, payment processing, or delivery partners)
- Credit agencies: For credit checks when required
- Legal authorities: When required by law or regulation
- Law enforcement: When legally obligated to do so
- Anyone else: With your explicit permission
We never sell your personal information to third parties for their marketing purposes.
PROTECTING YOUR PERSONAL INFORMATION
Your personal information security is paramount to us. We will take all reasonable steps to keep your personal information safe from loss, unauthorised activity, or other misuse.
YOUR PRIVACY RIGHTS
Under the Privacy Act 2020, you have several important rights:
Access: Request access to personal information we hold about you
Correction: Ask us to correct inaccurate or incomplete information
Object: Opt out of direct marketing communications
Complain: Lodge complaints with us or the Privacy Commissioner
To exercise these rights, email us at hello@flightcoffee.co.nz with:
- Evidence confirming your identity
- Clear details of your request
- Specific information you want accessed or corrected
We'll respond promptly and may need to verify your identity before processing your request.
DATA RETENTION
We only keep your personal information for as long as necessary to fulfill the purposes for which it was collected, meet legal requirements, or resolve disputes. Historical order data may be retained for a maximum period of up to 10 years. When information is no longer needed, we securely dispose of it to prevent unauthorized access.
INTERNET USE
While we maintain secure connections, sharing personal information online always carries some risk. Our website may contain links to third-party sites – once you leave flightcoffee.co.nz, we can't control what happens on those external sites, so please review their privacy policies.
FINAL WORD
We know privacy policies aren't the most exciting read, but we're committed to keeping your personal information safe and giving you control over how it's used. Your trust means everything to us – just like that first perfect sip of Flight Coffee in the morning.